Return & Refund Policy
At Hunlay, we want you to be happy with your purchase. If you are not satisfied with your order, you may contact our customer service team regarding a return, exchange, or refund request in accordance with the policy below.
Please contact us at support@hunlay.com with your Order Number and a detailed explanation of the issue before sending any item back.
Returns or exchanges sent without prior authorization from our Customer Service team may not be accepted.
Return & Exchange Period
Our return and exchange policy is valid for 30 days from the delivered date.
If 30 days have passed since your order was delivered, unfortunately, we may not be able to offer a return or exchange.
To request a return or exchange, please contact us within the applicable return period.
Return & Exchange Process
To request a return or exchange:
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Contact us at support@hunlay.com.
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Provide your Order Number.
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Explain the reason for your return or exchange.
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Our customer service team will review your request.
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If approved, we will provide instructions for returning the item.
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Please follow the instructions provided by our customer service team.
Please do not send your item back before receiving return instructions from us.
Return Conditions
To be eligible for a return or exchange, the item must:
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Be unused and unworn
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Be unwashed
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Be undamaged
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Be in the same condition in which you received it
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Have all original tags or labels attached, where applicable
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Be returned with its original packaging where applicable
Items that are used, washed, damaged, altered, or returned without the original tags or packaging may not be eligible for a refund or exchange.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your Order Number and, where appropriate, clear photographs or other details showing the issue.
If the issue is confirmed to be our error or the item was damaged during delivery, we will review the case and provide an appropriate solution, which may include a replacement, exchange, or refund.
Return Shipping Costs
If the return is due to a defective, damaged, incorrect, or otherwise confirmed issue caused by Hunlay, we may cover the applicable return shipping cost.
For returns requested because of a change of mind, incorrect size selection, or other customer preference, the customer may be responsible for the applicable return shipping costs.
Return shipping costs are generally non-refundable unless otherwise determined by Hunlay.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the refund will be processed through the original payment method where possible.
Refund processing times may vary depending on your payment provider or bank. Generally, refunds may take approximately 5 to 15 business days after processing.
If you have not received your refund after the applicable processing period, please contact us at support@hunlay.com.
Late or Missing Refunds
If you have not received your refund:
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Check your bank or payment account again.
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Contact your card issuer or payment provider.
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Contact your bank, as additional processing time may be required.
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If you still have not received your refund, contact us at support@hunlay.com.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Orders Not Yet Shipped
If your cancellation request is received before the order has been shipped, we will make reasonable efforts to cancel the order.
If the cancellation is successfully processed before shipment, you may be eligible for a full refund.
Orders Already Shipped
Once an order has been shipped, cancellation may no longer be possible.
In such cases, you may need to receive the package first and then contact us regarding an eligible return under this Return & Refund Policy.
Sale Items
Sale, discounted, promotional, or clearance items may be subject to different return or refund conditions.
Unless otherwise stated on the product or promotion page, sale items may not be eligible for return or refund.
Exchanges
We may offer exchanges for eligible items depending on product availability.
If you need to exchange an item, please contact support@hunlay.com with your Order Number and explain the reason for the exchange.
If the requested replacement item is unavailable, we may offer an alternative solution, subject to our return and refund terms.
Non-Returnable Items
Certain products may not be eligible for return or exchange due to hygiene, customization, final-sale status, or other applicable restrictions.
Any product-specific return restrictions will be communicated on the relevant product page or at the time of purchase.
Important Note
All return and exchange requests must be authorized by Hunlay before the product is sent back.
We reserve the right to reject a return or exchange request if the product does not meet the conditions outlined in this policy.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our customer service team.
Hunlay
Website: hunlay.com
Email: support@hunlay.com
We are happy to assist you with your order and help make your shopping experience with Hunlay as smooth as possible.