Shipping & Delivery Policy
At Hunlay, we aim to make your shopping experience simple, convenient, and reliable. We currently focus on delivering orders within Bangladesh.
Delivery Time
Total Delivery Time = Processing Time + Delivery Time
All delivery times mentioned below are estimates and may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our control.
Order Processing
After you place your order, our team may contact you to confirm your order and delivery details.
Orders are generally processed within 1 to 2 business days after confirmation.
Once your order has been processed, it will be handed over to our delivery partner.
Delivery Service in Bangladesh
We currently deliver products to customers across Bangladesh through our delivery partners.
Estimated Delivery Time
| Delivery Location | Estimated Delivery Time |
|---|---|
| Dhaka City | 1 to 3 Business Days |
| Outside Dhaka | 2 to 5 Business Days |
| Remote/Hard-to-Reach Areas | 3 to 7 Business Days |
Delivery times are estimates only and may vary depending on the courier service and destination.
Shipping Charges
Delivery charges may vary depending on your delivery location, order size, promotional offers, and applicable courier charges.
The applicable delivery charge will be displayed or communicated during the ordering process.
From time to time, Hunlay may offer free delivery or special delivery promotions. Any such offer will be clearly mentioned on the relevant product or promotional page.
Cash on Delivery
Hunlay offers Cash on Delivery (COD) for eligible orders within Bangladesh.
With Cash on Delivery, you can pay the applicable order amount directly to the delivery agent when your package is delivered.
Please make sure that the phone number and delivery address provided during checkout are accurate so that our delivery partner can contact you when necessary.
Order Confirmation
For certain orders, our customer service team may contact you by phone or message to confirm your order before dispatch.
If we are unable to confirm an order using the information provided, the order may be delayed or cancelled.
Tracking Your Order
Once your order has been shipped, we may provide tracking information where tracking is available through our delivery partner.
Tracking information may take some time to become active after the parcel has been handed over to the courier.
If you have not received your order within the estimated delivery period, please contact our customer support team with your Order Number.
Delivery Delays
Although we aim to deliver your order within the estimated timeframe, delays may sometimes occur due to:
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Incorrect or incomplete delivery information
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Customer unavailable at the delivery address
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Courier delays
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Weather conditions
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Public holidays
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Natural disasters
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Transportation disruptions
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High order volumes
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Remote delivery locations
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Other circumstances beyond our reasonable control
Hunlay is not responsible for delays caused by circumstances outside our control. However, our customer service team will make reasonable efforts to assist you.
Incorrect Delivery Information
Please carefully check your name, phone number, address, district, and other delivery information before submitting your order.
If incorrect information is provided and the courier is unable to deliver the package, additional delivery charges may apply for re-delivery where applicable.
Please contact us as soon as possible if you need to update your delivery information after placing an order.
Refused or Failed Delivery
If a customer refuses to accept a confirmed Cash on Delivery order without a valid reason, the order may be considered a failed delivery.
Repeated refusal of COD orders may result in restrictions on future Cash on Delivery purchases.
If you need to cancel an order, please contact us as soon as possible before the order is dispatched.
Checking Your Package
When receiving your order, please check the package and product condition as soon as reasonably possible.
If you receive an incorrect, damaged, or defective product, please contact us at support@hunlay.com and provide your Order Number along with relevant details or photographs.
We will review the issue and provide an appropriate solution according to our Return & Refund Policy.
Delivery Area
Hunlay currently focuses on deliveries within Bangladesh.
Delivery availability may vary for certain remote or hard-to-reach locations depending on courier service coverage.
Taxes and Additional Charges
For orders delivered within Bangladesh, any applicable charges will be communicated as part of the ordering process where relevant.
Customers are responsible for providing accurate information required to complete their orders.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
For orders that have not yet been dispatched, we will make reasonable efforts to process your cancellation request.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our customer service team.
Hunlay
Website: hunlay.com
Email: support@hunlay.com
We are committed to making your Hunlay shopping experience convenient from order placement to delivery.