Terms of service

Welcome to Hunlay. By accessing or using hunlay.com, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

If you do not agree with any part of these terms, please do not use our website.

1. About Hunlay

Hunlay is an online clothing store offering fashion and lifestyle products to customers in Bangladesh.

Throughout these Terms of Service, the terms “Hunlay,” “we,” “us,” and “our” refer to Hunlay. The terms “you,” “your,” and “customer” refer to any person who accesses our website or purchases our products.

2. Use of Our Website

By using hunlay.com, you agree that you will:

  • Provide accurate and complete information when placing an order or creating an account.

  • Use the website only for lawful purposes.

  • Not attempt to interfere with or disrupt the operation of our website.

  • Not use our website to engage in fraudulent, abusive, or unauthorized activities.

  • Not copy, reproduce, distribute, or misuse our website content without permission.

We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, and other product information displayed on our website are accurate.

However, actual product colors may appear slightly different depending on your device, screen settings, lighting, or photography conditions.

Product availability may change without prior notice.

We reserve the right to:

  • Modify product information

  • Update prices

  • Change product availability

  • Limit quantities

  • Discontinue products

4. Pricing

All product prices displayed on Hunlay are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. In the event of an obvious pricing error, we reserve the right to correct the price and, where appropriate, contact the customer before processing the order.

Any applicable delivery charges will be communicated during the ordering process.

5. Orders

When you place an order through Hunlay, you are making a request to purchase the selected products.

After receiving your order, we may contact you to verify your order details, including your name, phone number, address, product selection, and payment or delivery information.

An order may be cancelled or declined in certain circumstances, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Incomplete or incorrect customer information

  • Suspected fraudulent activity

  • Inability to confirm the order

  • Delivery limitations

  • Other circumstances that may prevent us from fulfilling the order

For Cash on Delivery orders, we may contact you to confirm the order before dispatch.

6. Cash on Delivery

Hunlay offers Cash on Delivery (COD) for eligible orders within Bangladesh.

For COD orders, the customer agrees to pay the applicable order amount to the delivery agent when the order is delivered.

Customers are responsible for providing an accurate phone number and delivery address and being available to receive confirmed orders.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD purchases.

7. Shipping and Delivery

Hunlay currently focuses on delivering orders within Bangladesh.

Estimated delivery times may vary depending on the customer's location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

For complete information about delivery times, shipping charges, delivery areas, and other shipping conditions, please refer to our Shipping & Delivery Policy.

8. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy.

Customers must follow the applicable return and exchange procedures and contact Hunlay before sending any product back.

Products that do not meet the applicable return conditions may not be accepted for return, exchange, or refund.

9. Promotions and Discounts

Hunlay may occasionally offer discounts, promotional campaigns, coupons, or special offers.

Promotional offers may have specific terms, conditions, validity periods, product restrictions, or usage limitations.

Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

Hunlay reserves the right to modify, suspend, or terminate a promotion at any time.

10. Intellectual Property

All content available on hunlay.com, including but not limited to:

  • Brand name and logo

  • Product images

  • Website design

  • Text and descriptions

  • Graphics

  • Videos

  • Illustrations

  • Page layouts

is owned by or licensed to Hunlay and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

11. User-Submitted Information

If you submit reviews, feedback, comments, photographs, or other content to Hunlay, you agree that the information provided is lawful and does not violate the rights of others.

You should not submit content that is:

  • False or misleading

  • Offensive or abusive

  • Illegal

  • Infringing on another person's intellectual property

  • Harmful or malicious

  • Intended to promote fraudulent activity

Hunlay reserves the right to remove content that violates these requirements.

12. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and handle your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

13. Third-Party Services and Links

Our website may use third-party services for payment processing, delivery, analytics, advertising, communication, or other business functions.

We may also provide links to third-party websites or services.

Hunlay is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

You should review the applicable terms and privacy policies of third-party services before using them.

14. Website Availability

We aim to keep hunlay.com available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur due to maintenance, technical issues, updates, server problems, internet connectivity, or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, Hunlay will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

Hunlay may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

Any updated terms will be posted on this page.

Your continued use of hunlay.com after changes are posted means that you accept the updated Terms of Service.

17. Contact Us

If you have any questions about these Terms of Service, please contact us.

Hunlay
Website: hunlay.com
Email: support@hunlay.com

Thank you for choosing Hunlay.